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Frequently Asked Questions

Clarify your doubts about our service

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​​​​​​What is the address of Hospital Nove de Julho? Which is the nearest subway station?

Emergency: Rua Peixoto Gomide, 625,  
Hospitalization: Rua Peixo Gomide, 545 - Bela Vista  
The hospital is located near Avenida Paulista, close to Trianon-MASP and Consolação stations - both on the green line. ​
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​​​​​​What is the address of the Specialized Medicine Center – CME [Centro de Medicina Especializada] (ambulatory) of the Hospital? 

​Rua Peixoto Gomide, 263, very close to the hospital and Avenida Paulista.  
 The Hospital provides a van to transport patients from the hospital to the CME, please, inquire at the reception. 
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​​​​​​How to schedule appointments and exams at the Hospital? ​ 

Scheduling can be performed​. 

Telephone: 3147-9430  / email: agendamento@h9j.com.br 
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​​​​​​What specialties are provided in the emergency room and emergency room?

The emergency room has one of the main Trauma and Burns Centers in the country and has staff on duty 24 hours a day. The emergency room has exclusive offices for gynecology, ophthalmology, cardiology, and otolaryngology. ​

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​​​​​​What tests/exams are performed at the Hospital?

​Hospital Nove de Julho offers several tests/exams for diagnosis and treatment.  
Know our Diagnostics Center - click here​ 
Or call our Appointment Center – phone 11 3147-9430. 
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​​​​​​What insurance plans are accepted at the Hospital?  

Click here to find the covenants and plans accepted or, if you prefer, contact your insurance operator's Call Center. ​

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​​​​​​What are the patient visiting hours?

In order to protect inpatients during the Covid-19 pandemic, Hospital Nove de Julho has changed its inpatient visit and companion policy. Click here to learn more ​

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​​​​​​What is the number of visits to the ICU?

In order to protect inpatients during the Covid-19 pandemic, Hospital Nove de Julho has changed its inpatient visit and companion policy. ​

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​​​​​​Does the Hospital have parking?

Yes, the Hospital has parking space for patients, companions and doctors with valet parking at the main entrance – R. Peixoto Gomide, 545 
At the entrance to the emergency room - R. Peixoto Gomide, 625 
The Specialized Medicine Center also has parking. Access is provided at Rua Herculano de Freitas, 398 – from 8:00 am to 8 pm. ​
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​​​​​​Are companions entitled to meals?

At the time of hospitalization, it is verified whether the agreement/plan authorizes the coverage of the meal to the companion, if authorized during hospitalization, breakfast/lunch and dinner will be served. Along with the meal, a command is always given identifying the meal offered. For agreements that release the companion's meal via reimbursement, it is necessary to request the meal to the nutrition sector with payment at the patient's discharge. The refund amount is informed to the member by telephone contact.  

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​​​​​​Patient record, how to request a copy? 

Requests for medical records can be made over the telephone: (11) 3147 9984

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​​​​​​What are the services offered by the Hospitality?

Indication of hotels and flats, restaurants, region guide, beauty services, flower shop, newsstand, hair dryer loan, delivery of a drawing kit for hospitalized children and birthday action (only if the patient's diet is without restrictions). ​

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​​​​​​I am not able to visit a friend or family member, may I send a message of support? 

Yes. You may access the website, choose a card, and write a message. The hotel/amenity staff will print the card and hand it to the inpatient. Click here to send your card. ​

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​​​​​​Does Hospital Nove de Julho offer aesthetic services?

We provide manicure, hairdressing and barbershop services for companions and patients (according to medical clearance), from Monday to Wednesday, from 9:00 am to 7:00 pm, and on Saturdays from 10:00 am to 4:00 pm, always with a previously scheduled time. You can request services directly from the hotel staff through extension 6011​

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​​​​​​Does Hospital Nove de Julho hold masses? 

Yes. Masses are held in the last week of each month and patients and caregivers are invited to participate. Notices are distributed in the elevators and the invitation is reinforced by the Hospitality team. ​

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​​​​​​How do I register my opinion - whether it is criticism, praise or suggestion?

All suggestions, criticisms, and praise are welcome, as they help us constantly improve our services. For that, we offer several means of contact: 
Opening hours from Monday to Saturday, from 9:00 am to 6:00 pm – R. Peixoto Gomide, 545 - Block A – 1st floor 
By email: Ouviria@h9j.com.br 
By phone: 3147-9099 ​
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​​​​​​Does the hospital have a blood bank? What are the hours for Blood Donation?

Yes. The blood bank service takes place from Monday to Friday between 8:00 am and 5:00 pm and on Saturdays from 8:00 am to 12:00 pm. ​

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​​​​​​How do I request a quote for surgical procedures? 

Please, contact the Hospital's Commercial area. Request a quotation by e-mail - orcamento@h9j.com.br ​

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​​​​​​Does the Hospital have a maternity? ​

No

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​​​​​Does the Hospital have its own health insurance plan or does it serve the SUS?

No

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​​​​​​Does the hospital have pediatric care?

Yes. Hospital Nove de Julho has a highly qualified team in pediatrics in its children's emergency room, located at R. Peixoto Gomide, 625. ​

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​​​​​​How do I recover lost objects?

If you have lost something on the premises of Hospital Nove de Julho or the Specialized Medicine Center, please, send an email to percaseachados@h9j.com.br or call 11 3191-6270.  The objects found are kept by Security for up to 30 days. ​
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​​​​​​How do I forward my resumé?

To register your resumé, please, access the “Work with us” link on our website. ​

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​​​​​​Can a child be a companion in case of hospitalization?

No. The companions must be individuals over 18 years of age. ​

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​​​​​​If the parents are hospitalized, can the child sleep with the patient?

No

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​​​​​​From what age can children visit the patient? 

Visitations are authorized for children over 12 years-old . There are exception cases that are evaluated by the care team. Please, reach out for the floor's infirmary for more information. ​

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​​​​​​Does the hospital have adult’s and children's emergency room? 

Yes. With 24-hour care and coverage of the main insurance plans. 
The emergency entrance is located at R. Peixoto Gomide, 625. ​
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​​​​​​Does Hospital Nove de Julho have an outpatient clinic for consultations and examinations? Where?

Yes. The ambulatory is the Specialized Medicine Center that attends consultations in more than 50 specialties, 12 reference centers and performs the main exams.  
The Specialized Medicine Center is located at Rua Peixoto Gomide, 263, within a few blocks from the hospital. If you need to go to the Hospital, we have a van that transports patients from the hospital to the CME and vice versa, ask at reception. ​
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​​​​​​Is it allowed to bring meals from home to the patient? 

No. All patient meals are prepared under the supervision of a nutritionist who monitors the patient's needs and restrictions. During the hospital stay, the patient will receive meals (breakfast/lunch/afternoon snack/dinner/supper) specific to their diet. 
Never offer food to the patient without the consent of the medical team and nutritionist. External foods are restricted, with patient safety in mind. ​
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​​​​​​How do I register for events at Hospital Nove de Julho?

Registration and event schedule are available on our website.